Have questions? We've got answers! Browse our most frequently asked questions about shipping, returns, orders, payments, and more. If you still need help, feel free to contact our support team.
- All
- SHIPPING
- RETURNS & REFUNDS
- PAYMENTS
- ORDERS
- PRODUCTS
- ACCOUNT & SUPPORT
- POLICIES
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
SHIPPING
Yes, we offer free shipping on all U.S. orders over $50. Standard shipping applies to orders under that amount.
Orders are processed within 24–36 hours and typically arrive in 3–5 business days. Express shipping is available at checkout.
No, we currently ship only within the United States.
Unfortunately, we do not ship to P.O. Boxes, APO/FPO, or military addresses.
Once your order ships, you’ll receive an email with your tracking number. You can also track it through your account on our website.
We ship via USPS, UPS, FedEx, and Shopify Shipping, depending on the item and delivery location.
Frozen food is dropshipped directly from our supplier in insulated packaging to maintain quality.
RETURNS & REFUNDS
Yes, returns are accepted within 30 days of delivery. Please contact our support before sending anything back.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Opened food, treats, or used items are not eligible for return due to safety and hygiene policies unless they are defective.
Contact us with your order number and reason for return. We will provide return instructions and process your refund once the item is received and inspected.
We do not offer exchanges. If you need a different item, please return the original and place a new order.
We do not offer direct exchanges. You can return the item and place a new order separately.
PAYMENTS
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Shopify Payments.
Please ensure your billing details match your card. If it still fails, try a different method or contact your card provider.
ORDERS
Please contact us immediately. We can cancel or change orders before they ship. Once shipped, changes are no longer possible.
Contact us with your order number and a photo of the item. We'll resolve the issue as quickly as possible.
Yes. Please send us a photo of the damage along with your order number. We’ll arrange a replacement or refund.
Log in to your account to view your order status. You’ll also receive email updates as your order progresses.
PRODUCTS
Yes, we only stock genuine products sourced directly from trusted brands and authorized distributors.
We offer a wide range of pet food, treats, grooming supplies, accessories, and toys.
Yes, all food and consumables are shipped with valid expiration dates and are rotated regularly to ensure freshness.
ACCOUNT & SUPPORT
No, you can check out as a guest. But creating an account allows easier tracking and faster reordering.
You can reach us through live chat on our contact page or email us at support@treatnfeed.com.
We’re available Monday through Friday from 9:00 AM to 6:00 PM EST.
POLICIES
Yes. We use SSL encryption and secure payment gateways. We never store or share your credit card information.
Yes, we do. Please send your customization requests to support@treatnfeed.com, and we’ll provide a quote.